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Frequently Asked Questions
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Searching For Products
Our Search engine works by checking your search term against all the product titles, product information and product codes currently on the website. It then shows products on the page that may match your query. The Search engine will also try to match your query with similar relevant terms.
You can search in broad terms such as napkin, or be more precise, such as red napkin. A generic term like glass may return far too many results for you to sift through; however, disposable beer glass would give you a much more refined result to look at. You'll get the most precise results by searching for our 7-digit stock code.
From the search results page, you'll be able to refine your search by selecting a colour or a brand. You can also sort your results by price, name, newness or popularity.
If you can't find what you're looking for, try browsing using the navigation bar at the top of the page. If you're searching for a product you've bought from us before, it may not be available online at present, please contact our customer service team who will be pleased to help.
What Are Your Opening Times?
Our Website is open 24 hours a day, 7 days a week! Office hours are 9.00am to 5:00pm Monday to Friday.
When will you respond to email enquiries?
The majority of email enquiries are answered within an hour. For email enquiries received outside office hours we aim to respond from 9.00am the following day.
Placing Your Order
Once you've found the items you’d like to buy and have added them to your basket, you can begin the checkout process by clicking on the “Your basket” link at the top of your screen.
You can go straight to checkout to pay for your goods and arrange delivery.
You can also opt to register with us so that you can retrieve your details and chosen delivery address/es. (Please note that this does not include your payment card details.) You’ll be asked to set up a password to access your account.
If you’ve already registered online with us, simply enter your email address and password.
At the checkout, you can review and amend your order details, when you're ready to complete your order, click the ‘proceed to checkout’ button, then you will be asked to register or login to complete the process then wait for an online receipt. You'll also be sent a confirmation email with details of your order shortly after we've received it.
For most products sent directly from our warehouse, your credit/debit card will be charged when your order is placed. If the product is being delivered direct to you from a supplier, for instance in the case of larger products such as electrical appliances, you may be charged at any point between confirmation of your order and despatch.
What are the benefits of registering with us on our website?
Registering with us will save you time, your address details will be stored including as many alternative delivery addresses as you require saving re-entry time each time you buy. In addition, registration will store details of previous orders allowing you to reorder your regularly ordered items, further more it will allow you to view the status of each order along with courier tracking details.
Is it safe to enter in my credit card details?
Yes, our secure checkout is encrypted (using industry standard SSL technology), which is the process of converting data into "unreadable code". This means that other users cannot look at your credit card and personal details whilst you are on our secure checkout. You will know when a page is encrypted because a little padlock will be shown on the web page.
Who Delivers my Order?
We use a number of carriers depending on the size of the consignment & your location. All of our carriers are committed to providing you with excellent reliability of delivery. See our delivery service guidelines for further details click here
How long will I have to wait if an item is out of stock?
We aim to deliver the vast majority of our lines within the times specified in our delivery service guidelines. However with thousands of lines available it is inevitable that some products will occasionally be out of stock. If this is the case and you have ordered online you will be contacted and advised of a target delivery date within 3/4 hours of placing your order. In the event of an item being out of stock, we are normally able to get it within a matter of days. If for any reason an item will be out of stock for longer than a week, we will contact you to keep you up-to-date of its progress.
Do you offer a printing / branding service for products?
Yes we do please call sales on 01939 234232 and ask for details. Please be aware that suppliers usually have a minimum order quantity for printing / branding products.
Can I buy less than the pack size?
Our pack sizes are configured in conjunction with our delivery service to provide a high quality of service and reliability for our customers. For this reason, we are unable to alter pack sizes from those advertised on our website.
Can I easily return an item?
We hope you will be satisfied with you order. However should you wish to return your order, please follow the procedure set out in our returns policy
What if my order is damaged?
In the unlikely event that your order is damaged in transit, please follow the procedure set out in our returns policy
Can I cancel my order?
Our contract becomes binding at the point where we process your payment. This occurs just before we send the goods out to you therefore you are free to cancel your order at any time before despatch, by contacting us directly with your order number. click here
If your order has already been despatched, it may not be cancelled.. In this situation, your order must be treated as a return. Please follow the procedure set out in our returns policy
